Opal Money Transfer: Customer Online Module
Web-solution, with which help the Opal Money Transfer clients can carry out independently money transfers from the United Kingdom to the Baltic and the Eastern Europe countries. This system uses the same components and the same business processes as the Opal Money Transfer: BOP. Opal: COM offers the client a basic set of functions to manage their own profile and documents, transfer execution, viewing the status of the transfers and their subsequent generation in PDF. The system is characterized by extremely simple and convenient interface.
The money transfer company "OPAL Transfer" works in London (UK) since 2003. The company's activity is aimed primarily at providing quality and affordable services to private and corporate clients. Money transfers are carried out in CIS countries (Russia, Ukraine, Belarus, Georgia, Uzbekistan, Moldova, Kyrgyzstan, Azerbaijan, Armenia, Kazakhstan, Turkmenistan, Tajikistan), Baltic States (Latvia, Estonia, Lithuania), Poland, Czech Republic, Slovakia and Bulgaria. The main advantage that "OPAL Transfer" sets itself apart from its competitors , clients call the speed of the transaction (up to 1 day), low cost (1% of the amount for the CIS countries and £3 for the Baltic and the Eastern Europe countries), service 7 days a week, and ease of completion of the transfer.
During beta testing of the Opal Money Transfer: Back Office Portal (hereinafter Opal: BOP), the Opal company's management "gave the green light'' for development of the online module for clients: Opal: Customer Online Module (hereinafter Opal: COM). This part of the project enables carrying out the money transfers independently for both new and existing customers , without direct participation of the operator. Clients become fully independent from the Opal enterprise working time, and this operation can be carried out in any time of the day, which nowadays is de facto. Should be noted that this step also helps to attract new customers.
The most important question that had to be solved during the development of this project was the user interface / website design. Firstly, what are the opportunities associated with the money transfers that had to be provided to the clients and which – not, and secondly, the organization of the whole navigation (since some clients have very minimal knowledge in using computer/Internet, it was necessary to focus exactly on this part of the audience) and, thirdly, the color solution (very different from Opal: BOP). The project development was divided into two parts:
working on the user interface and the development itself . Working on the interface, in its turn, began with the development of the prototype. Using the Axure software, was created a prototype, which fully repeated the behavior of the developed project. Thus, already in the initial phase of development, we were able to show the client how the final product will look like . Accordingly, all corrections were made quickly and "painless" at first to the prototype, and then to the developed product.
The business logic and access to the database of both Opal: BOP and and Opal: COM implemented as a web service (Microsoft WCF), which is used by the current web applications of the system, and in the future can support web applications of different types (for example, mobile clients). The web service is implemented in a RESTful style, which provides a fixed interface of the business logic function call and access to resources, as well as facilitates the operations and system errors logging development.
In addition to its own development, in this web-based solution has also been integrated third-party services:
Kayako service is used to process documents uploaded by the users. This step was taken to ensure that on the production server was only confirmed documents with no ''garbage'' being accumulated. Money transfer payment can be made by using World Pay service , after what it gets to Opal: BOP and "joins" the same stream as the standard money transfer created by the operator.
As the volume of the Opal: COM functional was significantly less than in Opal: BOP, the number of developers for this project was reduced: on a permanent basis in the project were working 7 developers and management personnel. Besides, in various sprints were also involved designer, testers (both on the part of the contractor and the customer).
Project development of the Opal: COM was conducted on Agile methodology. The speed of development of this system allowed to establish the length of the sprint, equals one week. At the end of the next sprint on the pre-production server was installed bild for the client to test, and also sent a detailed report on the content generated by means of the Atlassian JIRA.
Implementation of all the planned functionality was completed in December 2013 , after which the project was sent for the validation to the World Pay service . Validation through service was passed on the first try, and with the new year 2014, Opal: COM became available to customers. The set before the project goals were completed: clients independently and simply can make the transfer of funds, client base is growing, and along with it the customer's profit.
After the end of the project development and its launch, works within the project have not stopped. It is planned and being added the new functionality of different complexity and scope , both small and larger components: for example, a bonus system for customers , refunds, online module translation into different languages , etc.).
After putting the project into operation the companies' executives held talks about another phase of cooperation in the framework of the project on the funds transfer. As a result began the development of mobile application for the Opal Money Transfer clients. The functionality of mobile application, for the most part, repeats the Opal: COM possibilities with some features of mobile devices.